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DELIVERY & RETURNS

DELIVERY

Please note that any Made to Order products may take up to 14 weeks to create.

UK – 2-3 days £3
EU – 3-5 days £7
ROW 5-10 days £10

If you are interested in arranging an express service via a courier please email us here for a quote. Orders placed on weekends and public holidays will be dispatched on the next working day.

If any items in your order are temporarily or permanently out of stock, we will contact you to offer you a refund, exchange or the option to receive the goods when they are back in stock where possible.

Please note that we have no control over potential customs or import duties that could be levied when the package reaches your destination country however, we are yet to have encountered issues on this front.

Dates quoted for the delivery of your goods are in accordance with British Royal Mail Tracked & Signed services and operate based on a combination service offering full end-to-end tracking. This delivery service aims to deliver your goods within the specified time frame above. We shall not be liable for any delay with your products.

The goods will have to be signed for upon delivery. If no one is available to sign for the products, the goods will be held at a local post office and a collection card will be left so that the goods may be acquired by you, the buyer.

RETURNS

If for any reason you are not completely satisfied with your online purchase and would like a refund, please return the item to us in it’s original condition within 28 days of receipt. You can arrange this here

The customer has the right to return any products in the condition in which they received them up to 30 days after receipt of the product. The customer is responsible of sending the items back via a tracked service to 19 Pentlow Street, London, SW15 1LX, United Kingdom. Your refund will be processed during the 30 days following receipt of the product by Codis Maya.

Please note that we are unable to offer refunds or exchanges on any Made to Order items.

If your pieces should become damaged for any reason and you would like to contact us regarding a repair please contact us here.

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